Need medical care but not sure where to go?



It’s 10:30 p.m. on a Saturday night and your child is running a fever and not feeling well.  What should you do?

You can head to the nearest emergency room, you can wait until Monday morning and schedule an appointment with your pediatrician, or you can call the free 24/7 Nurse Health Line.

Anyone can call the Nurse Health Line  – whether you have health insurance or not – and  talk to an experienced registered nurse about a particular health concern 24 hours a day, seven days a week. This free nurse triage service features experienced bilingual nurses who use their training and expertise to conduct assessments by phone and help you decide when and where to go for medical care.

Launched in 2014, the Nurse Health Line is handling more than 7,000 calls a month.  It has become an invaluable resource for people trying to decide what level of care they need when they are not feeling well.

“We are here to help people,” says Chris Stephens, RN, BSN, MBA, and Triage Center Director of the Nurse Health Line.  “The point and purpose of this service is to give people information when they most need it – when they have a health concern.”

The Nurse Health Line is one of several Delivery System Reform Incentive Payment (DSRIP) programs sponsored by Memorial Hermann and funded by Texas State Department of Health & Human Services in conjunction with the Centers for Medicaid & Medicare.  DSRIP provides an avenue to test and receive federal matching funds for experimental, pilot or demonstration projects designed to improve access to health care.

Callers to the Nurse Health Line can speak with a nurse 24/7:

  • To discuss a particular health concern
  • To get help with deciding where and when to go for treatment

Nurses fluent in Spanish or Vietnamese are also available to answer calls.

So if you or someone you know is not feeling well and not sure what to do, call the free 24/7 Nurse Health Line.

In Houston:  713.338.7979

Toll-free:  1.855.577.7979

For life-threatening emergencies, call 9-1-1.

Tashika Varma